Supporter Experience and Journeys Lead

  • £37332 - £42099 per annum
  • London
  • Permanent

For over 500 years, Guy's and St Thomas' Foundation have been a constant in London's ever-changing landscape, at the leading edge of health. It is located in the heart of a global city that is vibrant and diverse, but that is also a place with stark health inequity.

As an independent organisation, Guy's and St Thomas' Foundation invests, partners, engages and influences to come at big health challenges from all angles. Through a family of forward-looking organisations (Impact on Urban Health, Guy's & St Thomas' Charity, Guy's Cancer Charity & Evelina London Children's Charity), they collaborate with communities, partners, and hospitals, and use assets to transform lives.

This is an opportunity to join the Guy's and St Thomas' Foundation team, at a time where they are bringing their fundraising function in-house. This change, along with further investment in the Fundraising function, is expected to see growth in income - this is therefore an exciting time to join the team, and to have significant impact across the breadth of work covered by the Foundation and it's family of linked charities.

The Supporter Experience and Journeys Lead, part of the Supporter Experience Team, will be responsible for overseeing the daily implementation of supporter journeys. This entails managing timelines and ensuring that all deliverables are achieved.

The Contract:

Salary: £37,332 to £42,099 (depending on experience)

Contract Type: Permanent

Hours: Full time 35 hours per week

Work arrangements: Hybrid


  • Up to a 12% employer pension contribution.
  • Annual personal development budget.
  • Annual health and wellbeing personal allowance.
  • Enhanced maternity, paternity, and parental leave pay, accessible without length of service requirements.
  • Health and wellbeing programme offering optional free yearly health check-ups.
  • Support for healthy eating, including fruit bowls and onsite lunch facilities.
  • Agile working, flexible hours, and supportive IT Kit.
  • Shower facilities and bike lock area.
  • Generous annual leave (27 days + bank holidays).
  • Subsidies for glasses.
  • Employee Assistance Programme.

About the role:

As the Supporter Experience and Journeys Lead you will collaborate closely with fundraising and support teams, managing the supporter panel and implementing new initiatives to enhance supporter experiences. You'll update the supporter experience toolkit and ensure alignment with organisational best practices.

About you:

  • Experience of developing best in class user journeys and experiences in the commercial or non-for-profit sector.
  • Experience of facilitating or supporting on user research activities including focus groups, surveys, and user testing.
  • Experience in reporting, evaluating, and testing.
  • Experience of facilitating workshops both virtually and in person.
  • Knowledge of a Fundraising Database (e.g. Raiser's Edge or Salesforce)
  • Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.
  • Understanding of NHS Charities or healthcare fundraising

To apply, please either send an updated CV in response to this advert or contact Gemma Hannington at TPP Recruitment to arrange a confidential discussion. We will then be in touch with further details regarding the role, and the recruitment process.

Guy's and St Thomas' Foundation has a strong belief that better health for all is within our reach and by becoming a more diverse, equitable and inclusive organisation together we can achieve this. Therefore, they welcome and actively encourage applications from candidates from a broad range of backgrounds, with different lived and learnt experience.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Gemma Hannington Senior Business Manager

Apply for this role

  • 020 7198 6000
  • TPP Recruitment, Northern & Shell Building, 4th Floor, 10 Lower Thames Street, London, EC3R 6AF