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Supporter Engagement Team Leader

Supporter Engagement Team Leader

Our client is a leading health charity, recruiting an experienced income/donations specialist to join their supporter care team as Team Leader.

You will play an integral part in this team of seven, with plenty of support from the Supporter Engagement Manager.
You will specifically bring extensive donation processing expertise, with an ability to handle complex donations and supervise the remaining team to process the remainder.

This is great opportunity for someone to help shape and improve current internal process and procedures, using your previous experience regarding best practice.

On any given day, the wider team handle online giving, incoming supporter calls, emails and letters, allowing you to supervise, support and develop them.

Although the team will not report directly in to you, you will be responsible for managing the team rota, weekly workflow and provide strategic input, to ensure the team runs as smoothly and effeciently as possible.

If you are keen to take your next step towards management, this role will provide a perfect platform towards reaching this goal.