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Supporter Contact Officer

Supporter Contact Officer

  • Location

    London, England

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Temporary / Interim

  • Salary:

    Up to £12.23 per hour

  • Contact:

    Penny Raven

  • Contact email:

    ss.temp@tpp.co.uk

  • Salary high:

    12

  • Salary low:

    12

  • Job ref:

    66766PMR_1533201442

  • Published:

    3 months ago

  • Duration:

    4 months

  • Expiry date:

    2018-09-01

  • Start date:

    September

  • Consultant:

    #

Supporter Contact Officer - Temporary

Our client, a well-known international animal welfare charity is seeking a temporary Supporter Care Officer to join the team for approximately 4 months.

For this role you will have previous experience working in the NFP sector either directly with a supporter care team, or perhaps supporting a fundraising team.

Summary of key tasks:

  • Stewarding and engaging with charity donors
  • Providing tailored stewardship to community supporters (people taking part in events and fundraising activities)
  • Answering telephone calls from supporters - queries, donations, complaints etc.
  • Responding to queries via email and post about the organisation's work and how they can support
  • Resolving complaints
  • Supporting the team as required with administrative tasks and other work related to Supporter Care

Person Specification

  • Demonstrable experience of working with a Supporter Care Team within a charity
  • Excellent call handling skills including dealing with queries and complaints
  • Experience of stewarding supporters and providing a tailored experience to individual donors
  • Ideally, experience of working to support a community fundraising team
  • Able to adapt to shifting priorities, multi task and remain calm and focused
  • First class communication skills and excellent written and spoken English
  • Experience of working with a charity database to access and update donor records
  • Able to work well as part of a team but also self-motivated with a good initiative
  • Has sound knowledge of the fundraising code of practice, GDPR and compliance regulations

Supporter Contact Officer

London - Southwark

Temporary - 4 months

£12.23ph

Ref: 66766PMR