Supporter Contact Officer - Temporary

Our client, a well-known international animal welfare charity is seeking a temporary Supporter Care Officer to join the team for approximately 4 months.

For this role you will have previous experience working in the NFP sector either directly with a supporter care team, or perhaps supporting a fundraising team.

Summary of key tasks:

• Stewarding and engaging with charity donors
• Providing tailored stewardship to community supporters (people taking part in events and fundraising activities)
• Answering telephone calls from supporters - queries, donations, complaints etc.
• Responding to queries via email and post about the organisation's work and how they can support
• Resolving complaints
• Supporting the team as required with administrative tasks and other work related to Supporter Care

Person Specification

• Demonstrable experience of working with a Supporter Care Team within a charity
• Excellent call handling skills including dealing with queries and complaints
• Experience of stewarding supporters and providing a tailored experience to individual donors
• Ideally, experience of working to support a community fundraising team
• Able to adapt to shifting priorities, multi task and remain calm and focused
• First class communication skills and excellent written and spoken English
• Experience of working with a charity database to access and update donor records
• Able to work well as part of a team but also self-motivated with a good initiative
• Has sound knowledge of the fundraising code of practice, GDPR and compliance regulations

Supporter Contact Officer

London - Southwark

Temporary - 4 months

£12.23ph

Ref: 66766PMR