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Supporter Care Officer

Supporter Care Officer

  • Location

    London

  • Sector:

    Supporter Services

  • Contract type:

    Permanent

  • Salary:

    £26.4k per year

  • Contact:

    OS Perm Team

  • Contact email:

    officesupport@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    26400

  • Salary low:

    26400

  • Job ref:

    57295CK

  • Published:

    about 2 years ago

  • Expiry date:

    2016-09-05

An established support related charity are seeking a Supporter Care Officer to join their Fundraising Team on a permanent basis. The successful candidate will demonstrate excellent interpersonal skills and good attention to detail. This role would be based at their London head office.

Main duties for the Supporter Care Officer:
Processing and inputting of all income using ThankQ.
Administring supporter correspondence via email and letters.
Updating supporter database.
Process and communicate queries.
Report work and maintaining of PCI compliance.
Complaint handling and ensure correct process is followed.

Essential criteria for the Supporter Care Officer:
Clear understanding of sector and chairty income streams.
Database usage experience, ideally with ThankQ or Raisers Edge.
Excellent Customer Service both face to face and telephone.
Numerate, organised and a strong team worker.

To apply for the Supporter Care Officer, please email your CV to our Office & Specialist Support Team quoting the reference number 57295CK.