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Supporter Care Officer

Supporter Care Officer

Supporter Care Officer – 3 month temporary role

Our client a leading children’s charity based in central London are currently recruiting for an experienced Supporter Care Officer to join their busy team. This role will be reporting into the Supporter Care Manager and the pay rate will be from £12.38 - £13.18 per hour PAYE (equivalent of £25,700 - £27,400 per annum)

The main responsibility of this role is to provide the highest level of service to the supporters of the charity, please see further details on this role below;

Duties and responsibilities;

  • Responding to enquiries from existing and potential supporters
  • Helping to update the in-house database with supporter information and details
  • Processing payments and donations
  • Record enquiries and information on the database
  • Sending out information to supporters using specific templates
  • Other ad hoc administration duties where required

Person specification;

  • Experience in a similar supporter care position
  • Excellent communication – both written and orally, particularly an excellent telephone manner
  • Experience of responding and dealing with enquiries promptly and efficiently from supporters
  • Good working knowledge of the Microsoft office suite
  • Experience of using supporter or CRM databases, to log data accurately
  • Ability to analyse and action instructions and procedures quickly and effectively
  • Ability to work individually and as part of a team

Supporter Care Officer

£12.38 - £13.18 per hour

Central London

Temporary assignment

Reference number: 54340RO