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Supporter Care Officer

Supporter Care Officer

  • Location:

    London, England

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Temporary / Interim

  • Salary:

    £13.66 - £16.03 per hour

  • Contact:

    Penny Raven

  • Contact email:

    ss.temp@tpp.co.uk

  • Salary high:

    16

  • Salary low:

    13

  • Job ref:

    70002PMR_1554284379

  • Published:

    3 months ago

  • Duration:

    4 months

  • Expiry date:

    2019-05-03

  • Start date:

    ASAP

  • Consultant:

    #

TPP are solely representing a leading environmental charity, who are seeking part-time, 3 days per week temporary support in their supporter care team.

This is a supporter care role answering enquiries by email, post and phone. Enquiries will range from responding to admin requests (change of address, Direct debit updates, pref changes) to answering questions about our campaigns. The role will also include making some outbound calls to supporters to welcome them to Greenpeace and calls to thank our long-term donors for their ongoing support. From time to time there will be a need to cover reception. For example, lunch cover or when the receptionist is on holiday.

Ideally seeking we'd like someone with Supporter Care and Salesforce experience.

Experience/skills

  • 5-star customer service
  • Excellent written skills
  • Confident with MS applications at an intermediate level at least
  • Experience with CRM systems ideally Salesforce
  • Able learn new process and adapt quickly

Role: Supporter Care Officer

Location: Angel

Employment Type: Temporary ASAP start - 4 months

Salary/rate: £13.66ph - ~£16.03ph - depending on experience level

Working hours: 3 days per week, 22.5pw

Ref: 70002PMR

CLOSING DATE: ASAP