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Supporter Care Officer

Supporter Care Officer

  • Location

    London, England

  • Sector:

    Supporter Services

  • Contract type:

    Permanent

  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Chloe Hill

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    25000

  • Salary low:

    23000

  • Job ref:

    66568CH_1531839193

  • Published:

    2 months ago

  • Expiry date:

    2018-08-16

  • Consultant:

    #

TPP is working with a well-established charity based in Central London to recruit a Supporter Care Officer.

Main areas of work for the Supporter Care Officer:
* Managing all telephone and email queries
* Manage all direct debits and standing orders
* Manage all debit and credit card payments
* Effectively deal with all complaints
* Produce and send out thank you letters
* Manage all scanning and gift aid documents
* Assist with opening incoming post
* Check, batch and record financial batches

Essential criteria for the Supporter Care Officer:
* Customer service or supporter care experience
* Excellent telephone manner and customer care
* Experience of using a CRM database ideally Raisers Edge
* Previous experience of handling complaints
* Excellent knowledge of MS office
* Excellent verbal and written communication skills

To apply for the Supporter Care Officer role, please email your CV to our Office Support team quoting the reference number 66568CH. All applicants must be eligible to work in the UK.