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Supporter Care Officer

Supporter Care Officer

  • Location:

    Walsall, West Midlands

  • Sector:

    Fundraising Support, Supporter Services

  • Contract type:


  • Salary:

    £17000.00 - £18000.00 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


Our client, a charity going through an exciting point in its development, has an opportunity for a Supporter Care Officer to join their team and fundraising will be increasingly important to the overall success of the organisation. As Supporter Care Officer you will play an integral part of a wider team working towards the overall goals of the organisation. This is a permanent full time post based in Walsall.

Key responsibilities for this Supporter Care Officer role:

Enhance supporter relationships using ongoing supporter
Delivering excellent supporter care and an outstanding customer service experience
Support the implementation of process and develop good practice within the team
Develop the personalisation of supporter communications
Have an operational understanding of all fundraising activities
Ensure all email and telephone communications are dealt with in a supportive and enthusiastic manner
Work with the fundraisers to manage the administration
Maintain and accurately update the database as required according to data compliance regulations
Develop relationships with existing supporters and volunteers

Essential criteria for this Supporter Care Officer opportunity:

Experience of working in a similar role providing excellent customer service
Be a natural enthusiast on the phone and a all round team player
Excellent organisational and interpersonal skills
Confident with office systems: microsoft and data management tools
Experience of working in a busy customer service team
Used to following strict process and procedures
Ideally the right candidate will demonstrate a good understanding of the charity sector

To apply for this Supporter Care Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 66289DW. All applicants must be eligible to work in the UK.