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Supporter Care Officer

Supporter Care Officer

  • Location:

    London, England

  • Sector:

    Supporter Services

  • Contract type:


  • Salary:

    £23000.00 - £26000.00 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 4 years ago

  • Expiry date:


Our client, a leading mental health charity has an exciting opportunity that has presented itself within their growing team. This is a permanent role based in London. If you looking for a competitive salary and consider yourself personable in dealing with supporters as well as productive on the admin side, then get in touch.

Your main responsibilities as a Supporter Care Officer will be:

First point of contact for incoming calls and emails for supporters.
Provide outstanding supporter care.
Accurate processing of donations.
Produce and send out letters of acknowledgement to supporters.
Set up new declarations, ending/cancelling declarations and sending out notifications.

As a Supporter Care Officer, you will have the following essential criteria:

Experience of working in a similar role within a charity organisation.
Excellent communication skills, both oral and written.
Experience of charity CRM databases.
Outstanding interpersonal and donor care skills.
Experience of office administration systems.
Good understanding of Gift Aid procedures is a desirable.

To apply for the role of Supporter Care Officer, please email your CV to our Office & Specialist Support Team quoting the reference number:62323DW. All applicants must be able to prove that they are eligible to work in the UK.