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Supporter Care Manager

Supporter Care Manager

  • Location

    London, England

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Permanent

  • Salary:

    Up to £35528 per annum

  • Contact:

    Chloe Hill

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    35528

  • Salary low:

    35528

  • Job ref:

    66579CH_1531903739

  • Published:

    3 months ago

  • Expiry date:

    2018-08-17

  • Consultant:

    #

TPP is working on behalf of a International Aid charity to recruit a Supporter Care Manager to lead and inspire their team.

Main duties for the Supporter Care Manager:
Manage complaints and feedback
Develop key performance indicators and negotiate
Build internal and external relationships
Measure and report performance of the team
Develop and maintain processes and policies

Essential criteria for the Supporter Care Manager:
Previous experience supervising or managing and developing staff
Understanding of supporter/ customer care
Excellent communication skills
Experience of creating and developing policies and procedures
Previous experience of developing and maintaining KPI's

To apply for the Supporter Care Manager role, please email your CV to our Office Support team quoting the reference number 66579CH. All applicants must be eligible to work in the UK.