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Supporter Care Manager

Supporter Care Manager

  • Location

    London

  • Sector:

    Supporter Services

  • Contract type:

    Permanent

  • Salary:

    £32k - 35k per year

  • Contact:

    OS Perm Team

  • Contact email:

    ss.perm@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    35000

  • Salary low:

    32000

  • Job ref:

    59967DW

  • Published:

    over 1 year ago

  • Expiry date:

    2017-03-30

A unique opportunity has risen for an experienced Supporter Care Manager to get involved at ground level working alongside your project lead to implement a fresh new department and grow this exciting project for a well respected Animal charity that will benefit its multiple locations.

Main responsibilities for this Supporter Care Manager:

Lead your team to provide outstanding supporter care and accurate processing of donations.
Contribute to successful fundraising campaign supporter care.
Ensure Gift Aid processed accurately in accordance with HMRC regulation.
Deliver on continuous improving of engagement and retention of supporters.
Evaluate effectiveness of team performance.

Essential criteria for the Supporter Care Manager:

Demonstrable experience in a similar role.
Strong understanding of database systems such as Raiser's Edge, Salesforce, Microsoft Dynamics.
Highly organised, articulate and ability to problem solve.
Experience managing external response handling suppliers.
Line management experience in a similar role.

To apply for this Supporter Care Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 59967DW. All applicants must be eligible to work in the UK.

We value diversity at TPP and welcome applications from all sections of the community.