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Supporter Care Manager

Supporter Care Manager

  • Location:

    London

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Permanent

  • Salary:

    £32k - 36k per year

  • Contact:

    OS Perm Team

  • Contact email:

    ss.perm@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    36000

  • Salary low:

    32000

  • Job ref:

    59804CH

  • Published:

    almost 2 years ago

  • Expiry date:

    2017-03-28

A national charity based in London are seeking an experienced Supporter Care Manager to lead their team, the successful candidate will manage a team of 3 to ensure the charity delivers first class supporter care.

Main duties for the Supporter Care Manager:
Manage, train and develop a team of 3
Manage the quality of customer care both written and verbal communications
Review team processes, procedures, supplier agreements and existing support care strategy
Implement new processes to maximize outcome
Manage Gift Aid administration
Set and manage KPI?s
Manage all external relationships and contracts

Essential criteria for the Supporter Care Manager:
Strong experience within supporter care/ customer services
Strong line management skills and experience
Knowledge of supporter reactivation programmes of work
Understanding of Gift Aid scheme
Ability to deliver training
Ability to carry out strategic reviews

To apply for this role Supporter Care Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 59804CH. All applicants must be eligible to work in the UK

We value diversity at TPP and welcome applications from all sections of the community.