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Supporter Care Coordinator

Supporter Care Coordinator

  • Location:

    Kingston upon Thames, London

  • Sector:

    Office & Specialist Support, Fundraising Support

  • Contract type:


  • Salary:

    Up to £28000.00 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


About the role:
A new Supporter Care Coordinator role with an international development charity has opened due to internal promotion within the team.
As the Supporter Care Coordinator, you will be key to delivering excellent supporter care for the charity. Your exceptional supporter service will deepen relationships with the charity's supporters and volunteers. You will manage all incoming supporter communications and implement an innovative thank you and retention programme to ensure all donors are thanked in a timely way that inspires continued support.

As well as this, you will provide an effective and efficient gift and income administration service, including administration of Direct Debit claims, Tax Relief, Gift Aid Claims, processes, and documentation - meeting all rules and regulations.
You will also support and implement a donor programme to build stronger relationships, grow the charity's income and ensure their supporters receive exceptional stewardship, delighting and inspiring them to continue to support the charity's work around the world.

Skills and experience you will have:
* Experience in processing donations and fundraising administration.
* Proficiency in gift administration including gift aid in a CRM system (preferably Raiser's Edge).
* Applied knowledge of Gift Aid administration and documentation.
* Applied knowledge of financial and fundraising regulations and compliance including PCI and Gift Aid.
* Confident interpersonal skills with experience of inspiring and interacting with supporters in a fundraising environment.

This is full-time position offering a flexible hybrid working pattern, with 3 days of your choice in the office. The office is based in Kingston, London.

If you are interested in this role, please apply now. To arrange a confidential discussion, please contact Donovan Whittaker at TPP Recruitment. We will be accepting applications on a rolling basis so please do get in touch as soon as possible if you are interested.

If this job isn't quite right for you but you are considering a new position, please contact us for a confidential discussion on how we can help you with your career. TPP specialise in recruitment for the third sector and we offer a wide range of temporary, fixed term, and permanent job opportunities across multiple professions.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.