Supporter Care Assistant - Temporary

Our client a disability charity is seeking and experienced supporter care assistant, to help at a particularly busy time for the charity due to ongoing successful campaigns.

They require someone who has previous experience in a similar role and must have experience with using the internal charity database Raiser's Edge, at a general level.

Role overview:

• To provide a first-class response to our members, customers and supporters via all channels of communication; dealing politely, efficiently and responsibly with their enquiry or complaint.
• Ensuring supporters and members contacting the charity are informed, registered and thanked in a timely manner.
• To work with colleagues to ensure that the team's performance and your own meets or exceeds the expected standards.

Personal Specification

• Excellent interpersonal skills
• Working with Raisers Edge
• Excellent communication skills - verbal and written
• Excellent listening skills
• Knowledge of customer/supporter service principles and practices
• Knowledge of Microsoft Word and Excel
• Excellent time management skills and ability to work to deadlines
• Attention to detail and accuracy
• Good data collection and ordering skills
• Excellent numeric, oral and written language
• Ability to work effectively as part of a team
• Excellent IT skills

Supporter Care Assistant

Temporary - 3 months

ASAP start

£11.00ph

Central London

Ref: 68083PMR