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Supporter Care Assistant

Supporter Care Assistant

  • Location:

    London, England

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Temporary / Interim

  • Salary:

    Up to £11 per hour

  • Contact:

    Penny Raven

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 3 years ago

  • Duration:

    3 months

  • Expiry date:


  • Start date:


  • Consultant:


Supporter Care Assistant - Temporary

Our client a disability charity is seeking and experienced supporter care assistant, to help at a particularly busy time for the charity due to ongoing successful campaigns.

They require someone who has previous experience in a similar role and must have experience with using the internal charity database Raiser's Edge, at a general level.

Role overview:

  • To provide a first-class response to our members, customers and supporters via all channels of communication; dealing politely, efficiently and responsibly with their enquiry or complaint.
  • Ensuring supporters and members contacting the charity are informed, registered and thanked in a timely manner.
  • To work with colleagues to ensure that the team's performance and your own meets or exceeds the expected standards.

Personal Specification

  • Excellent interpersonal skills
  • Working with Raisers Edge
  • Excellent communication skills - verbal and written
  • Excellent listening skills
  • Knowledge of customer/supporter service principles and practices
  • Knowledge of Microsoft Word and Excel
  • Excellent time management skills and ability to work to deadlines
  • Attention to detail and accuracy
  • Good data collection and ordering skills
  • Excellent numeric, oral and written language
  • Ability to work effectively as part of a team
  • Excellent IT skills

Supporter Care Assistant

Temporary - 3 months

ASAP start


Central London

Ref: 68083PMR