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Supporter Care Assistant

Supporter Care Assistant

  • Location:

    London

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Temporary / Interim

  • Salary:

    £13.40 - 15.20 per hour

  • Contact:

    OS Temp Team

  • Contact email:

    tempwork@tpp.co.uk

  • Contact phone:

    02071986020

  • Salary high:

    15

  • Salary low:

    13

  • Job ref:

    54175TEMP

  • Published:

    over 2 years ago

  • Expiry date:

    2016-07-03

Supporter Care Assistant - Temporary


Short description of role
To provide a high level of support through the Supporter Service Centre to our supporters, members, volunteers, branches and member of the public and internal clients with an efficient and effective service, in terms of quality, satisfaction and support

To contribute to the overall implementation of the Supporter Service Centre team's objectives in building the centre's services so that it is the first point of contact for our supporters, members, volunteers and branches

Person Specification

Qualifications
- A levels/equivalent qualification or
- Relevant professional experience, which demonstrates equivalent academic skills

Experience
- Experience of managing, maintaining and developing customer relationships in a charity.
- Experience of working within a customer service call centre environment
- Experience of dealing with and responding to multi-channel communications
- Experience of selling products or services through outbound telemarketing
- Experience of dealing with and responding to complaints and feedback
- Ability to maintain confidentiality of information held and processed
- Excellent IT skills, in particular Microsoft Office, CRM databases and telephone all handling software

Cause: Health Charity
Role: Supporter Care Officer
Location: North London
Employment Type: Temporary - 1 month
Salary/rate: £13.40 - £15.20ph depending on experience
Working hours: 35 per week
Ref: 54175TEMP