Role: Support Volunteer (reception, room host, refreshments, help desk or crèche staff)

Location: Manchester based

Accountable to: Charlotte Butler, Local Programme Coordinator

Summary of tasks

• To help create a friendly and supportive environment for clients
• To assist in organising group education sessions
• Work as a team to demonstrate healthy relationships in an inclusive environment
• Help people get to know their local city area and services available
• To get to know clients through a mix of social and structured sessions
• Signpost clients to helpful resources
• Introduce clients to specialised services during the session (eg job seeking, debt advice etc)
• To be able to offer specific volunteer duties around one or more of the following roles:
  • Reception: Warmly welcome clients and help them feel at ease, sign people in and out, record clients details
  • Refreshments: Prepare and serve tea, coffee, refreshments and light food options for clients
  • Room Host: to organise, host and facilitate weekly activities (based on group needs)
  • Help Desk: to help clients access general community advice or services online (eg, job seeking, application forms, general online advice, printing information needed etc) and facilitate the use of laptops if needed
  • Crèche staff: to provide childcare for children accessing the facilities, including organising session materials

Skills/experience needed

• Interest in The Salvation Army's modern slavery work and sympathy with the general aims and values of The Salvation Army
• Sensitive interpersonal and social skills
• Ability to keep confidences
• Commitment to safeguarding and a willingness to raise concerns where necessary
• Experience of working in a team
• Be able to support clients navigating new situations
• Be able to create a friendly, warm environment and help people feel at ease

Training provided

• Specialised volunteer, group support and safeguarding training from The Salvation Army's Anti-Trafficking and Modern Slavery Unit (approx. 10 hours spread over 2 separate sessions)
• Relevant online courses via The Salvation Army online portal (self-managed e-learning, approx. 8 hours over the 12-month period)

Main point of contact: Charlotte Butler, charlotte.butler@salvationarmy.org.uk

Finance: The role is unpaid but reasonable expenses will be paid including travel expenses.

Availability

• 12 month commitment period
• Mid Weekly sessions over the period of 3 to 4 hours
• To be able to attend initial training as well as further ongoing support/training
   

To apply for this role, please email Charlotte Butler at charlotte.butler@salvationarmy.org.uk for further information.