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Support Executive

Support Executive

Do you have experience in providing excellent customer service? Are you good at relationship building?

We are working with a growing not for profit, international organisation to recruit for a Support Executive. Reporting to the Support Team Manager you will ensure fantastic quality personal and team service to anyone contacting us

This is a permanent, full-time contract, with hybrid flexible after probation period working 2 days from home 3 days in office located in London. They offer excellent employee benefits such as, extra holiday, GP clinic advice during office hours, volunteer days, moving house, development opportunities and many more!

As the Support Executive you will provide friendly, educated, and empathetic support to all those contacting the business and constantly seek to improve the member experience we give. You will ensure that through effective communication, you provide a high level of support to the wider team with the organisation, highlighting member requirements and assisting the business to meet and exceed them.

To be considered for the role you will have the following skills, knowledge, and experience

*A proven track record of working in a member/customer/account management environment
*A passionate champion of providing excellent customer service
*Ability to empathise with member needs and provide structured support
*Experience of using communication and questioning skills
*Excellent computer skills and competence in Microsoft Word, Excel, and Outlook
*Experience of being a team player with the ability to support a wider team
*Flexible approach to working - with strong initiative and ability to multi-task

If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.