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Student Support and Policy Development Officer

Student Support and Policy Development Officer

A specialist international membership and awarding body are recruiting for a Student Support and Policy Development Officer to develop education policies and work with tutors to provide support and advice to students on all aspects of their studies.

The Student Support and Policy Development Officer will provide one to one pastoral support on-site and distance learning students via telephone, email or private meetings throughout the duration of their studies. Therefore you will be able to demonstrate exceptional communication skills to be able to talk and listen to students in a sensitive way. Also written communication skills as you will be contacting students who may not be attending as well as sending out information and putting together surveys.

As part of the education team you will monitor student progress, ensure maximum inclusion of students with disabilities or additional needs, where needed make reasonable adjustments and be the first point of contact for any issues relating to student complaints and grievances. You will also gather and analyse feedback from students, tutors and teaching centres before disseminating to relevant stakeholders. This will require you to understand the confidentiality required in receiving medical reports etc. from students.

You will also support the review and development of polices in line with Ofqual and BAC accreditations, working with the Head of Education on compliance and annual reviews, as well as work on expanding their range of educational resources and develop career guidance and advice for students.

You will have confident IT skills in order to use SurveyMonkey, MailChimp and Moodle, and be able to collate the data from feedback surveys and share the information with relevant people.

If you are someone who has experience in a similar role within an education institution including writing education policies and providing student support, and have excellent verbal and written communication skills, able to judge fairly and advise without bias, a team player and can demonstrate discretion and diplomacy in the handling of confidential and sensitive data plus be flexible in terms of working hours when required then this is the role for you!

For more details please send a copy of your CV to the Education Team quoting reference number J72353KP.