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Student Information Service Manager

Student Information Service Manager

  • Location:

    City of London, London

  • Sector:

    Education & Training, Student Services

  • Contract type:

    Permanent

  • Salary:

    £37000.00 - £40000.00 per annum

  • Contact:

    Samantha Johnston

  • Contact email:

    education@tpp.co.uk

  • Salary high:

    40000

  • Salary low:

    37000

  • Job ref:

    J75833SJ_1633942087

  • Published:

    about 2 months ago

  • Expiry date:

    2021-11-10

  • Consultant:

    ConsultantDrop

A growing University are currently recruiting for a Student Information Service Manager on a permanent basis paying £37-£40k.

As the Student Information Service Manager you will lead on the service provision to students at the London campus. This role is highly focused on exceptional customer service and ensuring this is provided to staff and students across all programmes. You will also manage the Student Information Services team, which includes 8 direct reports ensuring the student experience is prioritised at all times.

Key responsibilities include:

Managing the service provision to students, ensuring that it is coordinated, planned and delivered consistently to the standards required by the University.
Ensuring that the Student Information Service is resourced adequately and trained to answer all enquiries from staff, students or members of the public in an efficient manner.
Providing the administrative processes that underpin the student lifecycle, ensuring that exceptional customer service is provided to staff and students across all programmes.
To act as an escalation point for students and staff.

This is an exciting opportunity to manage and contribute to the uptake and implementation of the University's Customer Service Strategy.

To be successful in the role you will have the following skills and experience:

Experience of working in a customer service focused environment within the Higher Education or Education sector.
Experience of managing a team, coaching and people development.
Previous experience of working to customer service driven KPIs and SLAs.
Excellent written and oral communication skills.
Excellent IT skills including experience of using the MS Office suite.

This role will be based on campus five days a week.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.