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Student Affairs Manager (Appeals and Complaints)

Student Affairs Manager (Appeals and Complaints)

  • Location:

    London, England

  • Sector:

    Education & Training, Quality Assurance, Compliance & Case Handling

  • Contract type:


  • Salary:

    Up to £35104 per annum

  • Contact:

    Hannah Strauss

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    almost 3 years ago

  • Duration:

    1 year

  • Expiry date:


  • Start date:


A leading University are looking to hire a Student Affairs Manager (Appeals and Complaints). This will be a one-year fixed term contract on a permanent basis, paying £35,104 per annum. The successful candidate will work alongside one other Student Affairs Manager to manage formal student complaints and academic appeals. This is a wide ranging and challenging role which requires careful time allocation and good case management. Through regular interactions with students, colleagues and other stakeholders, you will apply knowledge to initiative designed to improve internal practices and the student experience. A key part of the role is to assure the University's alignment with the QAA UK Quality Code for Higher Education in terms of student engagement using the Office of the Independent Adjudicator for Higher Education's Good Practice Framework.

The successful candidate will have a strong experience of high quality administration, preferably with proven achievements in complaints handling or other relevant casework management. A background in higher education would be beneficial, but strong applicants from other fields with referent experience are welcomed. The successful candidate will:
* Have experience of timely, confidential and sensitive casework demonstrating fair and consistent application of the regulations and the importance of precedent, as well as contributing to policy development and managing a portfolio of complaints and academic appeals, student discipline and freedom of information.
* Have experience of managing data, monitoring performance and reporting on case management and presenting to and writing for committee.
* Have extensive knowledge of Microsoft Office and excellent communication, liaison and negotiating skills.
* Have good organisational and problem-solving skills demonstrated through the ability to work independently, prioritise work appropriately, identify problems, and work with others to agree solutions.