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Student Advice and Wellbeing Support Officer

Student Advice and Wellbeing Support Officer

  • Location:


  • Sector:

    Student Services

  • Contract type:

    Temporary / Interim

  • Salary:

    Up to £16.59 per hour

  • Contact:

    Ria Dool

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    15 days ago

  • Expiry date:


  • Start date:


  • Consultant:


A world leading public research university in London is currently recruiting for an exceptional temporary Student Advice and Wellbeing Support Officer until the 31st of March, with the potential to extend. You will be part of the Student Advice and Wellbeing team and in particular to provide the first point of contact for students using the following services:

* Mental Health & Wellbeing Team (including counselling and professional mentoring)
* Disability and Neurodiversity Team
Immigration, Finance and Housing Advice Team
* Multi-Faith Chaplaincy

You will provide a professional reception function for students, staff and other visitors as well as supporting the Head of Advice and Wellbeing with appropriate organisational and administrative functions.

Key Tasks to support the Student Advice and Wellbeing team with:
* To assist the Head of Student Advice and Wellbeing in day-to-day administrative tasks. This can include scheduling and coordinating meetings as well as responding to routine correspondence.
* To provide a high-quality reception service for staff, students and visitors contacting the services.
* Providing administrative support to relevant committees and working groups.
* To take minutes of meetings, such as the Student Advice and Wellbeing team meetings.
* Ensuring students and staff are well informed about the service, training opportunities, workshops etc through appropriate media channels e.g. weekly all newsletter and social media.
* To interact effectively with those students accessing the service who present as being high risk or in need of urgent attention.
* To be able to refer students via appropriate channels set up within the service.
* To understand and apply principles of confidentiality.
* To communicate with staff and students, by letter, email, telephone and face to face; deal with queries where possible, pass on messages promptly, carry out subsequent action.
* To provide a calm and welcoming environment.

You will have:
* Previous administrative and/or receptionist role within Higher Education.
* Experience of working in a fast-paced customer-focused service driven environment - over the phone and/or face to face.
* Experience of working in diverse communities and an understanding of the impact of discrimination.
* Excellent interpersonal and communication skills, written and verbal.
* Experience of working with international students and/or disabled students.
* Ability to deal with sensitive and stressful situations/individuals including people presenting with mental health difficulties.
* Ability to maintain confidentiality and a strong understanding of its importance.
* Proficient IT skills with the ability to use Microsoft Word, Excel, and PowerPoint, together with the internet, email and social media.

This role can be completely remote, hybrid or you can choose to work on campus.

If you are available immediately, please send across your updated CV to quoting the job title and reference number J76412RD if you would like to be considered for this great opportunity.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.