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Senior Supporter Retention Officer

Senior Supporter Retention Officer

  • Location:


  • Sector:

    Direct Marketing, Fundraising & Development

  • Contract type:


  • Salary:

    Up to £37800 per annum

  • Contact:

    Sean Fallows

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


An exciting opportunity to work for one of the most well-known international charities, focusing on inspiring and motivating supporter to continue their support for them.

The position of Senior Supporter Retention Officer will work within a very successful fundraising team and project manage a variety of appeals and activities to drive loyalty within their supporters. You will work in partnership with your manager to develop a programme to achieve their income target of £38m and be responsible for the Assistant within the team.

Job title: Senior Supporter Retention Officer
Charity type: International Charity
Salary: £37,800
Location: Hybrid working, mix of London head office and home working

As the Senior Supporter Retention Officer, you will lead on the day-to-day planning and delivery of a multi-channel programme, focusing on warm supporters. These will be focusing on cash appeals, direct debit, upgrade asks and loyalty mailings. You will research, develop creative, brief agencies, test, data selection and ensure projects are delivered to agreed time frames and budgets. Work with the Manager to improve their retention programme which will include the development of new fundraising initiatives.

They are looking for candidates to have previous experience of project managing the delivery of multiple fundraising campaigns, experience of a range of direct marketing channels across both online and offline. You will have experience of working with external suppliers both on the creative and delivery side. Confident in the use of a fundraising database to successfully target and segment supporters data. Having line management experience would be advantageous but not essential.

If you have the experience needed for the role and feel this is the ideal next step for you then apply within to find out more about this opportunity.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.