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Senior Supporter Care Officer

Senior Supporter Care Officer

  • Location

    London, England

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Permanent

  • Salary:

    £25000 - £26000 per annum

  • Contact:

    Chloe Hill

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    26000

  • Salary low:

    25000

  • Job ref:

    63405CH_1510821373

  • Published:

    8 months ago

  • Expiry date:

    2017-12-16

  • Consultant:

    #

We are working with a fantastic health charity who are seeking a Senior Supporter Care Officer to join their team in Central London.

Main duties for the Senior Supporter Care Officer:
Respond to all donor enquiries
Respond to all letters
Manage all direct debits and standing orders
Respond to complaints
Liaise with third part agencies
Update stats and process changes
Process Gift Aid documentation
Generate thank you letters

Essential criteria for the Senior Supporter Care Officer:
Excellent customer service/ supporter care experience
Previous experience of managing charity CRM databases
Knowledge of direct debits and BACS procedures
Ability to multi task
Previous experience of working within a busy environment

To apply for this Senior Supporter Care Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 63405CH. All applicants must be eligible to work in the UK.