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Senior Supporter Care Officer

Senior Supporter Care Officer

  • Location

    London, England

  • Sector:

    Office & Specialist Support, Supporter Services

  • Contract type:

    Permanent

  • Salary:

    Up to £27000 per annum

  • Contact:

    Chloe Hill

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    27000

  • Salary low:

    27000

  • Job ref:

    66564CH_1531835056

  • Published:

    3 months ago

  • Expiry date:

    2018-08-16

  • Consultant:

    #

TPP is working with a fantastic charity based in North West London to recruit a Senior Supporter Care Officer, the successful candidate will have strong experience within supporter care or customer service.

Main duties for the Senior Supporter Care Officer:
Manage all supporter queries, via email, telephone and social media
Manage relationships, standards and KPI's with external agencies
Provide in and outbound telephone service
Manage and maintain accurate supporter details on the database
Build strong relationships with supporters
Provide administration support when required to fundraising and events team

Essential criteria for the Senior Supporter Care Officer:
Previous experience within supporter or customer care
Experience of promoting new products and services
Experience and knowledge around Gift Aid
Strong MS office skills and experience
Excellent telephone manner and customer service skills

To apply for this Senior Supporter Care Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 66564CH. All applicants must be eligible to work in the UK.