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Senior Membership Systems Officer

Senior Membership Systems Officer

  • Location:

    London, England

  • Sector:


  • Contract type:


  • Salary:

    £33000.00 - £35000.00 per annum

  • Contact:

    Gemma Hannington

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    2 months ago

  • Expiry date:


  • Start date:


TPP are working with a professional membership body to recruit a Senior Membership Systems officer.

This opportunity comes with excellent benefits:
Competitive salary
Employer contribution to pension scheme of up to 12.5% of salary
Annual leave of 29 days per annum, plus bank holidays
Interest-free season ticket loan
Discount purchasing scheme for goods and services Employee Assistance Programme - helpline and advice Occupational Health Assessment and Support
Free annual eye-test and £100 contribution towards glasses if required for work purposes
Cycle to Work Scheme

You'll have fantastic administrative skills and be able to hit the ground running in delivering a busy programme of work. You'll be able to juggle a range of different activities and be good at collaborating with others and developing new ideas to improve the way the organisation works. It is essential that you have the appropriate skills in MS Dynamics CRM, Access, Excel and document core pack. Ability to use a CMS will also be helpful.

Some of the key responsibilities are:

Working with the Deputy CEO, Finance Manager and other key staff to ensure processes are effectively mapped within the MS Dynamics CRM

Provide support to all members of staff in the use of MS Dynamics CRM

Manage membership data to ensure accuracy of data and adherence to GDPR guidelines

Develop the reporting capabilities of CRM including maintaining and updating dashboards

Develop the efficiency of our CRM system via workflows and document templates to automate processes where appropriate

Work closely with the external suppliers/helpdesk providers to ensure a swift and meaningful response to queries that cannot be resolved internally

Develop an understanding of the applications in use across the organisation namely, CPD, Revalidation, ePortfolio, how they are all interlinked with the CRM and how they are used by our members

Support the ongoing development of the website in particular testing functionality, and integration between the website and internal CRM system

Monitor departmental mailbox, responding to adhoc enquires, disseminating to relevant staff members as appropriate and ensuring queries are responded to in a timely and efficient way

Be an active member of Corporate Services Team and promote effective team working across the organisation

Skills and experience needed to be successful in this role:

Ability to successfully manage multiple work streams, including organising time effectively, prioritising workload and meeting deadlines
Ability to collate and communicate complex information clearly and persuasively to a range of stakeholders
Ability to identify and solve problems or concerns constructively and creatively
Ability to identify opportunities for systems and processes to be improved to deliver solutions
Ability to develop processes and encourage others in their adoption
Skilled in data analysis and manipulation using tools such as Access, Excel, CRM
Ability to create and schedule workflows in CRM Dynamics
Ability to develop document templates using document core pack or similar product
Ability to use a range of software and manage website content
Ability to work as part of a team and support team objectives

Experience of working in a membership organisation
Experience of running a membership annual renewal cycle
Experience of building and maintaining effective networks
Experience of the health or social care sector
Evidence of regular personal / professional development

If you would like to find out more about this opportunity please get in touch ASAP.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.