Senior Donor Journey Officer

Ready to make a real impact on supporter engagement and donor retention?

If you’re passionate about delivering meaningful donor experiences and have experience in Individual Giving, this Senior Donor Journey Officer role could be the perfect fit for you.

• Salary: £30,000 - £32,000 
• Job title: Senior Donor Journey Officer
• Charity type: International 
• Location: Remote (UK-based) with occasional travel to Cambridge or London

As a Senior Donor Journey Officer, you will design and implement engaging donor experiences to build long-term supporter relationships. Working within the Individual Giving team, you will ensure their donors feel valued and inspired to continue their support.

Key responsibilities include:

• Developing and improving donor journeys across multiple channels, including email, direct mail, and telemarketing.
• Managing retention campaigns such as supporter magazines, emergency appeals, and seasonal fundraising.
• Collaborating with internal teams (Communications, CRM Data Insights) to produce engaging content and data-driven campaigns.
• Using Marketing Cloud and CRM systems to automate and refine donor journeys.
• Ensuring compliance with fundraising regulations and GDPR.

Ideal experience they are looking for:

• Experience in donor journey planning and retention campaigns.
• A data-driven approach, using insights to improve engagement and fundraising.
• Strong communication and organisational skills to manage multiple projects effectively.
• Experience using CRM systems like Marketing Cloud and Salesforce (or similar).
• A passion for building supporter relationships and enhancing their experience.

If you’re excited by the opportunity to shape donor journeys and improve retention strategies, we’d love to hear from you. Apply now.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.