£35000.00 - £40000.00 per annum
about 1 month ago
Are you someone who is empathetic and can work well under pressure? Are you able to prioritise whilst providing support to individuals in need and maintaining administrative detail?
A charity who strives to reshape the lives of the people are looking for a Senior Case office to join their Welfare team. Reporting to the Welfare team manager you will support industry members by establishing tailored support plans focused on treatment and problem solution and utilising the available charity resources and partnerships.
This is a full time, permanent role located in London This role is hybrid. You would be required in the office on a Wednesday.
As the Senior Case Officer, you will work with clients to tailor support plans to support their needs including but not limited to; mental health, financial, employment, family, housing and/or welfare benefits. You will regularly review case-load and make recommendations concerning the support needs of the clients. You will facilitate trainings to industry organisations and engage with service providers to ensure a long-term sustainable solution is provided to all grant recipients.
You will assist clients with other issues or problems where these are integral to their case, and refer to other caseworkers, advisor's, or specialist agencies as appropriate. You will maintain case records, on paper and on database securely adhering to GPDR policies and practice for the purpose of control and audit, continuity of case work, information retrieval, report preparation and statistical monitoring.
You will also be required to facilitate regular trainings and engage with other role responsibilities, planning and organisation, building strategic partnerships and problem-solving.
To be considered for this role you will have the following skills, knowledge, and experience.
*Experience of working in a mental health/social care support role
*Experience with managing crisis support
*Able to liaise and coordinate support between different health specialists
*Able to multitask and organise time to work on several tasks simultaneously.
*Able to effectively manage exposure to distressing/highly emotional circumstances
If this role is of interest please get in touch for a more detailed job description.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.