£40k - 45k per year
about 3 years ago
A leading charity are looking to recruit a Senior Business Manager on their work programme to manage a team of Business Managers/Team Leaders and the operations within a delivery centre to ensure a high level of performance and customer service.
This is a fixed term, 6 month, full time, 37.5 hours per week role based in London paying £40-45k pro rata, plus benefits package.
The role will be responsible for managing 9 centres across London, which provide support to clients on the work programme. This will include:
Operational management of delivery within designated locations ensuring all agreed targets and operational standards are met or exceeded.
Financial management of the operational budget for the designated area of delivery.
Analyse Centre performance and customer numbers to determine appropriate staffing levels.
Support and develop Business Managers and Team Leaders and/or delivery staff ensuring clear consistent guidance is given.
Ensure staff performance is monitored and managed to ensure appropriate KPIs are set, met and exceeded.
Work closely with Employer Relationship Managers and with their assistance identify and engage with local employers to provide suitable employment for Work Programme customers.
The successful candidate will have the following skills and experience:
Proven management experience in the employment/training/recruitment industry.
Proven experience of meeting operational budgets and analysing trends and acting on adverse variances.
Demonstrable success in surpassing targets.
Knowledge of welfare to work programmes, local community and labour market.