Connecting linkedin


Senior Advice and Information Coach

Senior Advice and Information Coach

Ongoing Temp role to start ASAP

Monday to Friday

London SE1

9am to 5pm

Salary £31k per annum - (temp hourly rate £17.03 plus holiday pay)

Main purpose of the role

To manage and co-deliver the Advice Service to ensure it delivers accurate and high-quality services (advice and resources) to customers; to develop an ongoing internal upskilling programme for staff on all aspects of disability inclusion and business management.

Key tasks and responsibilities

  • Responding to queries and case management that comes in via the Advice Service contact channels (predominantly phone and email).
  • Line management of the Advice and Information Coaches x2, in accordance with the organisation's employment policies and procedures.
  • Oversee the production of and design and develop regular resources for the Knowledge Hub (typically one new resource per month, which may include written formats, podcasts or webinars).
  • Monitor and quality assure the delivery of accurate and practical advice to the organisation's Members and Partners by Business

Experience & Skills

  • Advising businesses on diversity and inclusion related situations
  • Managing and advising on equality, diversity, and inclusion in a business environment
  • Advising business professionals on disability inclusion as it affects their business
  • Working in a human resources environment at management level, either as a generalist or a disability and diversity specialist
  • Curious and able to ask pertinent questions to learn about a situation fully
  • Building good rapport with customers via a range of communication methods - social media, telephone, email, and face-to-face
  • Breaking down complex information and ideas and communicate to different audiences in verbal and written form
  • Confident communicator - including presenting to small groups of people, facilitating group sessions, webinars, and writing clear and information documents, emails, and presentations

Required Knowledge

  • Human resources (generalist) framework and processes (such as employment legislation and good working knowledge of formal employment procedures (such as performance,
  • High level of understanding and knowledge of the Equality Act 2010.
  • Disability related legislation in employment, education, and consumer contexts.
  • Recent knowledge of disability as it affects HR and wider business areas.