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Rent and Income Manager - Croydon

Rent and Income Manager - Croydon

  • Location:


  • Sector:

    Social Care & Housing

  • Contract type:


  • Salary:

    £32k per year

  • Contact:

    Health Social Care Team

  • Contact email:

  • Contact phone:

    0207 198 6070

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    almost 4 years ago

  • Expiry date:


Rent and Income Team Manager


£32,000 per annum

Fixed Term Contract, April to October 2017

37.5 hours per week

Closing date for applications: Tuesday 28th March 2017

Interview dates: Wednesday 5th April

The Organisation:

TPP are working with a leading homelessness charity in London, provides supported housing for homeless customers with complex needs. They provide solutions to homelessness through shelter, support and advice to over 1500 each year across four London boroughs.

The Role:

The Rent and Income Management is responsible for taking an expert role across the organisation in the management and monitoring of the rental income process. The role will provide on-going and day to day line management, including support and supervision and guidance for the Rent and Income Advisors ensuring they are managing the workload effectively and providing an excellent service to both internal and external stakeholders. The main objective will be to minimise customer rent arrears by implementing the Rental Income Policy and supporting the Rent and Income Advisors to work on a 1:1 basis with customers supporting them to pay their rent. You will liaise closely with the Housing Benefit department to ensure claims, backdates, overpayments and appeals are processed efficiently.

About You:

A natural leader with excellent time-management and organisation skills, you will have experience of providing managing rent arrears in a social housing setting, experience of managing complex and difficult situations especially in relation to people, and experience of managing staff through a performance and budgetary framework. You will have excellent knowledge of providing welfare benefits and debt advise and a knowledge of issues that currently impact on the housing and support sector especially in relation to welfare reforms.

To Apply:

Our client is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

If you are interested in this position or know someone that is, please send across an updated CV. For a confidential chat please don’t hesitate to call me on (020) 7 198 6070, or you may email directly and I will be in touch.

If you are shortlisted, we will send you an application form to complete.

Closing date for applications: Tuesday 28th March 2017

Interview dates: Wednesday 5th April

We value diversity at TPP and welcome applications from all sections of the community.