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Rent and Income Advisor

Rent and Income Advisor

  • Location:


  • Sector:

    Housing Management, Social Care & Housing

  • Contract type:


  • Salary:

    £24k per year

  • Contact:

    Amanda Ogede

  • Contact email:

  • Contact phone:

    0207 198 6070

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 3 years ago

  • Expiry date:


The aim of this role is to minimise customer rent arrears by implementing the Rental Income Policy and working on a one to one basis with customers supporting them to manage their money and understand their financial responsibilities.

To promote financial inclusion through providing welfare and benefit advice, supporting customers in claiming the appropriate welfare benefits and manage their finances.

To liaise closely with the Housing Benefit department to ensure claims, backdates, overpayments and appeals are processed efficiently. 


About you:

  • previous experience of providing managing rent arrears in a social housing setting

  • experience of supporting vulnerable people to achieve independent living

  •  A clear understanding of why people become homeless, and the needs and challenges they face.

  • Previous experience of providing basic welfare and debt advice

  • Experience of serving legal Notices and completing and attending County Court possession cases

  • Experience of working in partnership with Statutory and Voluntary Agencies to achieve a positive outcome for our customers.

    Key Responsibilities:

  • Maximising Rental Income

  • To implement the Rental Income Policy and Procedure for all customers including providing rental statements, issuing arrears letters and Notices, agreeing repayment plans. 

  • Welfare & Debt Advice

  • To provide one to one support to customers on welfare benefits, supporting them to claim the appropriate benefits and make appeals against benefit decisions

  • To provide one to one support regarding money and debt advice. Assisting customers to develop an action plan concerning money and debt advice issues

  • Where appropriate advocate on behalf of customers with debt organisations.

  • To keep accurate records, including customer contact and support and Pyramid database information.

  • To provide regular written reports and information as requested.