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Registration Support Officer

Registration Support Officer

  • Location:


  • Sector:


  • Contract type:


  • Salary:

    £19k - 24k per year

  • Contact:

    Joanne Harrington

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


Registration Support Officer : J55109JH

We are recruiting for a Registration Support Officer, for one of the UK's leading regulatory bodies. This role is a 6 month contract and the salary will be from £19,000 to £23,400, please see further details on this role below.

This role requires a supporting statement and the closing date is the 22nd of March at 12.00pm

Job purpose: 

To provide effective administrative support to the Registration Team and to participate in the development of administrative systems and procedures, according to aims and objectives
To maintain the database by ensuring all maintenance and compliance activities are carried out
To support the Registration Manager (UK applications & shared services) to provide a world class service to all customers and stakeholders

Areas of responsibility 

Carry out all work in line with internal procedures, good financial practices and with the regulatory bodies overall objectives in mind
To provide the highest standards of customer service at all times and to promote effective working relationships with colleagues and stakeholders
Responsible for your own workload, ensuring that all actions are taken as appropriate and in a timely manner
Ensure that all work is carried out appropriately, liaising with colleagues and other parties as required
Assist with the induction and training of new staff in the department
Photocopy, collate and mail paperwork for assessment panels, committees and meetings.
Maintain accurate electronic and manual records
Maintain an on and off-site archive filing system and ensure electronic records are kept up to date
Liaise directly and arrange transportation of archive files to and from off-site archiving company
Responsible for all mailings including application packs, Direct Debit Confirmation and Acknowledgement Letters
Ensure all original documents are securely returned to applicants
Registration certificate printing and posting
Daily collection, sorting and distribution of post
To assist with the development of the service to respond to current and future customer needs
Co-ordinate stationery supplies for the team and carryout regular stock takes
Carry out maintenance and data-cleaning of databases and records as required
To insure all data held is current, accurate and valid, via maintenance and compliance of change of name/address
Participate in improvement projects
Ensure complaints are responded to effectively and efficiently in accordance with the regulatory body?s procedures

Person specification

Experience, Skills and Abilities

Focus for detail and an eye for accuracy with speed and repetitive tasks.
Proven communications skills
Experience of working in a deadline driven and work target environment.
Experience of maintaining records, databases and filing systems
Experience of dealing with a variety of external contacts, including members of the public
Competence in working in a regulatory framework is desirable.
Commitment to ensuring quality and accuracy of work
Ability to plan and organise workload to timescales and to manage own time effectively
Strong team-working skills combined with the ability to work independently.
Ability to work sensitively with confidential information including details of applicant?s health, character, convictions and financial details.
Good IT skills, including MS Office products

If you are interested in applying, please email your CV to quoting the reference number in the subject line.