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Parent Helpline Volunteer

Parent Helpline Volunteer

  • Location:


  • Sector:


  • Contract type:

    Temporary / Interim

  • Salary:

    Travel and lunch expenses reimbursed

  • Contact:

    Volunteers Team

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    almost 4 years ago

  • Expiry date:


An exciting opportunity to join YoungMinds – the voice for young people’s mental health and wellbeing!

YoungMinds’ Parents’ Helpline Service continues to be a lifeline for thousands of parents and carers worried about the emotional problems or behaviour of a child or young person, helping more than 10,000 families in 2013/14.

YoungMinds relies on volunteers to support the delivery of our unique Parents’ Helpline service. We are looking for volunteers with:

  • Good communication, interpersonal and IT skills;
  • An awareness of the emotional difficulties families can face, the impact these can have on children, and the different kinds of help available.

In return for your time, you will receive 30-40 hours training with our experienced team of Helpline staff and the opportunity to develop your telephone support skills and your understanding of the field of children and young peoples’ mental health and wellbeing across the UK. Induction and ongoing training and support, as well as a travel and subsistence allowance, will be provided.

This is an ideal opportunity for anyone interested in working in the charity sector, on a helpline or within the fields of psychology or family support.  

Based: London Bridge, London

Minimum commitment: 1 day per week for a minimum of 9 months

Closing date for receipt of completed applications: Sunday 13th September 2015 at 5.30pm

Interview Date: Wednesday 23rd of September 2015

Interviews will also include a short 10 minute IT test.

Training: Applicants must be available on the following dates between 10:15am and 5:30pm:

  • Monday 28th September
  • Tuesday 29th September
  • Wednesday 30th September
  • Monday 5th October
  • Tuesday 6th October
  • Wednesday 7th October

How to apply

For further details of how to apply for this exciting opportunity, please email for an Application Form and Pack. 

If you have a disability that prevents you from completing an online form, please let them know in your email.

Please note that YoungMinds does not accept CVs as a method of application and does not wish to be contacted by employment agencies.