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NHH Complaints Advocate

NHH Complaints Advocate

37.5 hours per week
?11.53ph PAYE plus holiday

TPP's client, one of the UK's leading advocacy providers in the UK is seeking a NHS Complaints Advocate to join their busy team in Cambridge.

Our client has become one of the largest advocacy providers in the UK, with a clear mission and vision, they seek to strengthen voice, champion rights and change lives through the services they provide. They provide a large range of advocacy services including promoting self-advocacy. Our client encourages an innovative and entrepreneurial performance culture which offers flexible working patterns to allow their staff that all important work life balance.

The role of the NHS Complaint Advocate is to provide a telephone advice and support service to people who are being treated via the NHS. The advocate will listen to their complaint and ascertain what their needs are then offer guidance and refer to the appropriate service/ agencies that can help.

Our client is seeking a candidate who has exceptional communication skills; someone who is able to practice active listening and deal with clients who present with challenging behaviour or aggression due to frustrations. The candidate will be able to assess clients on the telephone by gaining trust and deciphering from the conversation what the persons needs actually are. The personal qualities required are patience, calming approach, empathy and understanding along with the ability to keep professional boundaries.

The ideal candidate will have worked as an advice and guidance worker or advocate in the past and can demonstrate they possess the above. The candidate will be immediately available and hold an enhanced DBS dated within the last 12 months.

If you are interested in this role, please email your CV immediately to quoting reference J53984PA or call us to discuss.