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Membership Support

Membership Support

Membership Support Administrator - TEMP

Our client a leading health membership are seeking some interim support in their membership team, they are seeking candidates with high level customer service and solid administrative skills, you will ideally have worked in a similar environment and previously used CRM's (salesforce preferred).

Short description of role:

  • Provide quality customer service, including interacting with customers, answering customer enquiries, effectively handling customer complaints and processing all payment types.
  • Consistently focuses on call outcomes and their effect on the renewal risk criteria
  • Act as first point of contact for all enquiries, including Trainee E-portfolio (Livechat, telephone and email) from members and the general public and transfer them to the relevant team or department when required
  • Monitor and respond to all email enquiries with the TeP, Helpdesk, Login, Member Services, Renewals, Fellowship and Info inboxes
  • Maintain and update the Help Centre section of the Website
  • Manage the whole membership certificate process
  • Ensure the accuracy and integrity of the Salesforce CRM database is maintained through accurate data entry
  • Provide excellent customer relations and communication with members
  • Ensure all correspondence and telephone queries are dealt with in accordance with agreed service level agreements, and provide reports on performance, as required.
  • Liaise with staff in other departments and with external contacts
  • Ensure all complaints are dealt with in accordance with the Complaints policy and procedure

Education and Experience:

  • A' level or equivalent standard in written English (work experience will be balanced against level of education)
  • Proven administrative experience
  • Experience of data entry and manipulation, queries using a CRM (Salesforce database experience desirable)
  • Experience in a customer facing environment is essential, preferably where customer/member payments were an integral part of the role
  • Large scale data entry experience

Knowledge, Skills and Attributes:

  • Superb written and verbal communication skills
  • Solid interpersonal skills and a desire to show initiative
  • Ability to adapt to changing situations in a calm and professional manner
  • Good attention to detail and ability to work to a high degree of accuracy
  • A great team player
  • Methodical and thorough approach to work
  • Problem solving skills to resolve member complaints/support enquiries
  • Strong time-management skills and multitasking ability
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Ability to multi-task while working under pressure and to tight deadlines
  • Knowledge of GDPR

Cause: Health Membership

Role: Member Services Administrator

Location: Central London

Employment Type: TEMP - 12weeks + ASAP start

Salary/rate: £13.62ph

Working hours: 35pw

Ref: 73285PMR