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Membership Operations Manager

Membership Operations Manager

  • Location:

    London, England

  • Sector:

    Membership

  • Contract type:

    Permanent

  • Salary:

    £30000.00 - £33000.00 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    33000

  • Salary low:

    30000

  • Job ref:

    67458DW_1537795803

  • Published:

    3 months ago

  • Expiry date:

    2018-09-30

  • Consultant:

    #

A leading financial professional body are recruiting for an Membership Operations Manager (no line management experience required). You will be responsible for the effective delivery of member services with a focus on providing outstanding member support. This is a permanent full time role based within the square mile and is an excellent opportunity for someone currently working in membership to take a step up.

Key responsibilities for the Membership Operations Manager role:

Be the first point of contact for members, responding to their enquiries
Ensure the smooth administration of the entire membership journey
Manage the annual subscriptions renewals planning
Draft renewal communications in liaison with marketing team
Update subscription webpages including pricing and payment forms
Liaise with finance team for direct debit collections
Support members to access online member services including their online account
Manage win-back campaigns across all individual membership categories

Essential criteria for the Membership Operations Manager role:

A recent background in providing support to a membership in a similar role
Used to being a first point of contact for an established membership
Proficient in membership management systems: crm/excel/access, etc
Excellent communication and analytical skills
Takes pride in delivering excellent customer service
A collaborative approach to working as part of a small team

To apply for this Membership Operations Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 67458DW. All applicants must be eligible to work in the UK.