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Membership Manager

Membership Manager

  • Location

    West End, London

  • Sector:

    Membership

  • Contract type:

    Permanent

  • Salary:

    £45000 per annum

  • Contact:

    Chloe Hill

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    45000

  • Salary low:

    0

  • Job ref:

    62864CH_1507646985

  • Published:

    9 months ago

  • Expiry date:

    2017-11-09

  • Consultant:

    #

A Health related membership organisation is seeking an experienced Membership Manager to lead their team of 15. The role has 3 direct reports and will oversee the whole membership function.

Main duties for the Membership Manager:

  • Line management and development of 3 direct reports, overall responsibility of 15
  • Oversee the annual renewal process
  • CRM migration
  • Prepare, monitor and deliver membership income budget
  • Monitor KPI's
  • Ensure excellent customer service is delivered throughout the function
  • Collect member intelligence and prepare regular stats

Essential criteria for the Membership Manager:

  • Previous experience of managing a large team
  • Experience of membership within the NFP sector
  • Proven customer service experience
  • Budget management and forecasting experience
  • Knowledge of data protection and GDPR
  • Excellent relationship building skills

To apply for this Membership Manager role, please email your CV to our Office & Specialist Support Team quoting the reference number 62864CH. All applicants must be eligible to work in the UK.