Up to £29000.00 per annum
8 months ago
TPP are working with a membership who are a worldwide professional association. They are recruiting for a Membership Executive.
This is a great opportunity to join a friendly and sociable team. As the Membership Executive you would be responsible for providing daily assistance to members and staff to ensure accurate data is uploaded and maintained within the Salesforce membership database.
Some of the duties within this role would be:
Assist in the annual membership renewals process
Assist the Membership & Database Manager with on-going development of the Salesforce database including creating custom objects and maintaining folders, fields and views
Monitor and improve data quality within the Salesforce database through merging duplicate contacts and organisations
Performing bulk uploads and updates of data as required
Monitor Salesforce storage usage and archive/delete data as needed
Create and maintain help notes for Salesforce processes for internal users.
Review and approval of member address changes from the website
Adding and maintaining user records within Salesforce, ensuring new staff receive a licence upon joining and outgoing staff are deactivated
Create and maintain reports and dashboards and respond to ad hoc reporting requests as needed
Provide statistical analysis and trends to colleagues and the executive team as required
Assist the Membership & Database Manager in providing training to all Salesforce users.
Participate in regular departmental progress meetings recommending ideas for improving processes within the membership team
Work closely with all internal departments as appropriate, as well as our education provider
Support membership team members as required and perform other related duties as delegated by the Membership & Database Manager
Experience in working with Salesforce
Data analysis skills
Proven customer service skills)
Proficient in Microsoft Office software including Word, Excel and Outlook
Experience of working with Salesforce CRM
Experience in working in a membership body/trade association
If you would like to find out more about this opportunity please get in contact