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Membership - Customer Service support

Membership - Customer Service support

  • Location:

    London, England

  • Sector:

    Office & Specialist Support, Membership

  • Contract type:


  • Salary:

    Up to £25000 per annum

  • Contact:

    Donovan Whittaker

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


This leading professional Membership Body have an excellent opportunity available for an experienced Membership support professional to work as part of a team on a permanent basis. This role offers excellent benefits, including flexible working and is London based.

The key responsibilities for the Membership support role:

Respond to emails, post and inbound calls from members
Undertake welcome calls to new members that build solid relationships
Produce mailing lists and implement mail outs to the membership
Assist with regular membership renewals
Attend key events to promote membership and respond to member enquiries
Implement outbound email and call campaigns to increase engagement
Update CRM/database with call notes
Process membership and subscriber application forms and renewals

The essential criteria for the Membership support role:

Experience working in a similar role for a membership/professional body
Strong phone ability on both inbound and outbound calls
Confident with analytical ability and multi tasking
Experience working with a CRM system for customer record management and administration
Outstanding customer service personable approach
Proficient in Microsoft office and data recording systems
A strong team player with excellent communication skills

To apply for this Membership support role, please email your CV to our Office & Specialist Support Team quoting the reference number 69838DW. All applicants must be eligible to work in the UK.