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Membership Coordinator

Membership Coordinator

  • Location:

    London, England

  • Sector:


  • Contract type:


  • Salary:

    £30000.00 - £35000.00 per annum

  • Contact:

    Gemma Hannington

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Start date:


TPP are delighted to be working with a professional membership body to recruit a Membership Coordinator.

This is an exciting opportunity to join a small organisation and really make the role your own. You would be part of a great team who support each other and work closely together.

Are you a self starter? Can you work alone as well as part of a team? Do you enjoy responsibility and getting stuck in?

This role is focused on membership engagement. Do you have experience of engaging with members? Planning events for members?

You will be responsible for driving Membership recruiting and retention. You will work closely with the COO and other colleagues within the organisation to shape the end to end Membership experience.

Some of the responsibilities would include:
Membership Administration:

Be the first point of contact and provide a customer-focused, friendly and knowledgeable service for anyone seeking Membership information. Administrative in nature, this role is responsible for providing and administering Membership services on a global level.

Review and develop the current membership offering including pricing and benefits.
You will be responsible for the end-to-end annual Membership renewal process. Managing a smooth Membership renewal period; reviewing payment methods, application and renewal forms, creating renewal notices and working with other departments to ensure information is accurate and up-to-date.

Work with the Financial Controller on annual membership budget and synthesise membership data into comprehensive reports that can be delivered to senior management and the Board.

Managing enquiries over the telephone and email.

Membership Communication and Engagement:

Work with the Marketing and Events Executive/Coordinator to ensure membership offering is clearly presented through the organisation's digital, non-digital channels and across wider activities. Work with the Marketing and Events Executive/Coordinator in planning, implementing and monitoring Membership marketing and PR campaigns.

Support the production of membership newsletter and drive overall Membership communications.

Develop, drive and execute a coherent membership growth, retention and engagement strategy.

Ensure that benefits delivery is carried out across all departments to improve membership satisfaction.

Support the planning and execution of membership events and continuing professional development, for example Centrals, webinars and workshops.

Person Specification:
Skills, experience and knowledge:

Degree level qualification, or equivalent.
Minimum 2-3 years' experience in a similar role within a Professional and Membership Association.
Extensive experience of using CRM and Membership Management Systems such as MailChimp, Sales Force to name a few.
Demonstrable experience in Membership Relationship Management.
Proven experience in providing high degree of customer services and support to Members and partners.
Ability to analyse data and develop information into reports for wider dissemination or presentation.
Intermediate to advanced level abilities on Microsoft Word, Excel and PowerPoint.
Event Management experience.
Comfortable managing a budget and able to plan and forecast effectively.

If you are interested in this exciting opportunity get in touch ASAP.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.