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Membership Assistant

Membership Assistant

  • Location:


  • Sector:

    Office & Specialist Support, Administration

  • Contract type:


  • Salary:

    £25k per year

  • Contact:

    OS Temp Team

  • Contact email:

  • Contact phone:


  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 4 years ago

  • Expiry date:


Our client, a leading membership body based in the City of London, are looking for a switched on Membership Assistant, with experience in SAGE (essential), to join their small but friendly and dynamic team. The purpose of the role is to provide critical administrative and financial support to ensure the smooth day to day running of the Institute, working closely with the CEO to achieve this.

Key responsibilities:

● Be first point of contact for all general queries - action or refer as appropriate
● Maintain ILM member database
● Maintain Sage accounting package; process all payments, raise invoices,
reconciliation, aged debtors and liaise with ILMs accountants
● Support Training Manager in delivery of ILMs professional development programme
by undertaking related administration as identified
● Support Communications Manager in delivery of ILMs communications programme
● Support delivery of ILMs annual conference and AGM
● Administrative support to CEO as required
● Provide first class customer service to ILM members and associates
● Ensure all actions and communications enhance ILMs brand
● Be familiar with and adhere to all relevant ILM policies and procedures
● Comply with data protection and Health and Safety requirements
● Contribute to annual planning and budget planning process
● Maintain ILM member database and website (allocated areas)
● Any other duties as reasonably required in line with the skills, knowledge and

Person specification

Essential :
● Working knowledge of SAGE 50 (or equivalent)
● Experience of CRM systems
● Proven administration; membership services or marketing experience
● Ability to work unsupervised and to prioritise own workload effectively
● Commitment to high levels of customer-service
● Excellent interpersonal skills across a wide range of people
● Good communicator - in writing, by telephone and in person
● The ability to analyse financial and statistical information
● Advanced IT skills - including Excel, Word and PowerPoint (or non-Microsoft
● Able and willing to work outside standard hours and occasionally outside of London
in order to deliver requirements of the role

This is for a 6 month fixed term contract with an immediate start paying £25,000 pro rata. This role comes with an immediate start and so only candidates that are immediately available or available on short notice will be considered. Please Apply Today!

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