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Membership and Compliance Officer

Membership and Compliance Officer

  • Location

    City of Westminster, London

  • Sector:

    Membership

  • Contract type:

    Permanent

  • Salary:

    £32000.00 per annum

  • Contact:

    Chloe Hill

  • Contact email:

    ss.perm@tpp.co.uk

  • Salary high:

    32000

  • Salary low:

    32000

  • Job ref:

    62702CH_1508421590

  • Published:

    11 months ago

  • Expiry date:

    2017-11-18

  • Consultant:

    #

TPP are working with a fantastic membership organisation to recruit a Membership and Compliance Officer for a permanent role.

The successful candidate will have excellent knowledge of Microsoft Dynamics, preferably NAV finance package.

Main duties for the Membership and Compliance Officer:

  • Update and maintain members' database
  • Process payments: direct debits; credit card payments; invoices; refunds; support subscription collection system
  • To assist the Head of Member Services and other team members by designing views and dashboards for use by the Events, Membership, Branch Network and Compliance Teams
  • To assist in developing best practice across Member Services in relation to data management and data integrity
  • To assist in the construction and maintenance of lists within CRM using dynamic list management
  • To assist the Compliance Team with caseload management and reporting
  • Demonstrating the value of membership through administering the scheme in a highly professional manner with an exceptional standard of customer service
  • Processing, acknowledging and chasing outstanding Annual Returns
  • Organising annual surveys, including reviewing CPD files

Essential criteria for the Membership and Compliance Officer:

  • Knowledge of MS Dynamics
  • Excellent writing skills
  • Strong administration skills
  • Strong relationship building skills
  • Strong database/ CRM skills

To apply for this Membership and Compliance Officer role, please email your CV to our Office & Specialist Support Team quoting the reference number 62702CH. All applicants must be eligible to work in the UK.