We are working with an independent professional body to recruit for a Member Journey Advisor. Working in the membership department you will be responsible for retaining all existing members by delivering excellent customer service.
About the role
This is a permanent full time 35 hours per week opportunity. This role offers great flexible working with two days a month in office. The organisation also breeds a culture of development and individuals that have started in this post, have gone on to other opportunities within the organisation.
As the Member Journey Advisor, you will respond and follow up all assigned enquiries via email, telephone, and letters meeting customer's needs. As well as general administration support. You will manage assigned cases as the single point of contact and owning the outcomes.
You will proactively contribute to the organisations operational planning, identifying synergies and opportunities for sharing knowledge and best practice.
To be considered you will have the following skills, knowledge, and experiences
*Strong professional pride, committed to helping customers and delivering an excellent service
*Used to working in a routine environment
*Confident working knowledge of MS Office (Word, Outlook, and Excel) and databases
*Customer services experience in a business context (ideally in a membership/customer service environment)
*Experience using a CRM/ EMS database
If this sounds like the role for you then we would be keen to hear from you. We are reviewing CVs as and when we are receiving them so if you are keen to apply, then please do so today.
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.