Connecting linkedin

Banner Default Image

IT Support Officer

IT Support Officer

  • Location:


  • Sector:


  • Contract type:


  • Salary:

    £31000.00 - £35000.00 per annum

  • Contact:

    Katy Darkings

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:


This exciting permanent IT Support Officer Role offers hybrid working, a competitive salary and opportunity for career progression and development in an independent think tank on international development and humanitarian issues.

In your new role you will be the main point of contact for IT support for around 350 users, supporting all 1st line and 2nd line queries. Reporting to the Principal IT Systems Specialist, you will be responsible for end-user computers and software, planning IT allocations during the year, providing training, analysing and troubleshooting issues. You will also be solely responsibility for coordinating BitLocker encryption on laptops and monitoring allocated mobile phone usage.

To excel in this role, you will have proven experience in a similar role, excellent technical knowledge of PC and laptop internal components and working technical knowledge of current protocols, operating systems, and standards, including TCP/IP and the latest operating systems. Extensive application support experience with the latest Office 365 applications is essential.

A stone's throw away from Southwark tube station, your new organisation will offer you a generous 25 days plus BHs and 3 days shut down over Christmas, an exceptional pension scheme (Employer contributions currently are 16% of gross salary and employee contributions are 6%of total gross salary) and hybrid working. You will also receive enhanced leave (maternity, paternity etc), Full-pay sick leave after a qualifying period and access to the Employee assistance programme.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.