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IT Support Analyst - Membership Body - 1st & 2nd Line - £24-28k

IT Support Analyst - Membership Body - 1st & 2nd Line - £24-28k

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  • Salary:

    £24k - 28k per year

  • Contact:

    Finance Team

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  • Published:

    almost 4 years ago

  • Expiry date:


IT Support Analyst – Membership Body – 1st & 2nd Line - £24-28k

A highly prestigious not-for-profit membership body are looking for a talented IT Support Analyst for a permanent, full-time role in their central London Office.

The role will provide day-to-day 1st & 2nd line IT Support to all staff to resolve incidents and requests quickly and effectively. Tasks will include trouble-shooting, training, instruction and problem solving for hardware, software, network and related computer systems and peripheral devices.

Duties and requirements:

-       Manage the IT Helpdesk

-       Manage staff workstations, printers, phones, AV equipment etc

-       Software licensing compliance

-       Create and manage user accounts in Windows Active Directory and Office 365, CTM, Skype

-       Configure and install hardware and software

-       Training staff and building relationships with all users and suppliers

-       Ideally Degree qualified or equivalent

-       Excellent knowledge of standard Microsoft Desktop products – Windows 7 & 8.1, Office 2013 & Office 365, Visio & Skype.

-       Knowledge of Microsoft Server operating systems (2008R2, 2012, 2012R2)

-       Knowledge of Microsoft Network services (AD, DNS, DHCP etc)

-       Knowledge of back-up and repair services

-       Knowledge of cloud based solutions and VOIP

-       Strong written and verbal English

-       Experience of being the sole first point of contact in a small IT team

Please note the ideal candidate will be available to start the role on Monday 24th August.

Please send your CV for immediate consideration.