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IT Service Desk Analyst - Iconic Charity - £27-29k

IT Service Desk Analyst - Iconic Charity - £27-29k

  • Location:

    London, England

  • Sector:

    Infrastructure, IT

  • Contract type:


  • Salary:

    £27000 - £29000 per annum

  • Contact:

    Jamie Reynolds

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 3 years ago

  • Expiry date:


  • Start date:



The IT Service Desk Analyst provides desktop and software support to the staff body with the aim of maintaining the efficient running of the organisation.

Key Accountabilities / Objectives

  • Provide first- and second-line support for desktop applications, Client hardware including Windows, Mac, Linux Laptop / desktop PCs, Mobile devices (iOS, Android), printers and other user hardware / software.
  • Configure and install new client hardware and software in line with the standard build.
  • Assist Desktop support lead in client and infrastructure IT initiatives.
  • Creation and management of all user accounts, passwords and access permissions on the network, email, telephone, software and other business systems and applications as required.
  • Ensure that all support calls/requests/incidents are fully documented via the Helpdesk System.
  • Liaise with third-parties to obtain support and maintenance for relevant hardware, software, systems and services.
  • Planning and undertaking scheduled maintenance work.
  • Participate in various IT projects and initiatives as and when required.
  • Be an ambassador for collaborative Cross-functional working both within the Technology team and across the wider organisation.

Essential Education and Skills

  • Experience of providing desktop support in a complex and challenging business environment.

Key Competencies

  • Skilled and adaptable communicator - able to flex style.
  • Collaborative worker - able to work closely with other staff members.
  • Effective relationship builder with ability to maintain strong positive engagements with the rest of the organisation.
  • Outstanding desktop support skills - ability to support a user-centric function with operational excellence at its heart.
  • Curious and creative thinker - to create a learning organisation committed to continuous improvement and always striving to do things better.

Please send your CV for immediate consideration.