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IT Infrastructure Officer + 2nd Line - £32k - 1 year FTC

IT Infrastructure Officer + 2nd Line - £32k - 1 year FTC

  • Location:

    London, England

  • Sector:

    Finance, IT & Facilities, Infrastructure, IT

  • Contract type:


  • Salary:

    Up to £32000 per annum

  • Contact:

    Jamie Reynolds

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    almost 3 years ago

  • Duration:

    12 months

  • Expiry date:


  • Start date:


A leading UK charity focusing on the support of elderly people is seeking a 2nd Line Infrastructure Support Officer for a 1 year fixed term role in their London office.

Main duties:

-To understand and be able to support the enterprise architecture for the organisation, how individual business systems work, how they interface to other systems and how the data within systems is used

-To react in an unsupervised manner to problems of a complex nature using initiative and experience to trace, track, report and resolve issues arising from system failures. Document back to the IT ServiceDesk system as per departmental procedures

-Responsible for supporting host servers, at the discretion of the IT Infrastructure Manager, including patching and updating on a regular basis to ensure system security and minimise loss of services. Ensuring that file servers, print servers and live production systems are available, have appropriate resources allocated and working at optimum efficiency

-Responsible for supporting virtual machines, in a Microsoft Windows Server 2012R2 Hyper-V virtualised environment. (Soon to be Windows Server 2016)

-To install and configure complex networking hardware such as routers and firewalls ensuring compliance with IT and organisational policies

-Responsible for the advanced administration of a number of network systems e.g. user accounts, information sharing, file security

-In conjunction with the IT Infrastructure Team, maintain and support core IT systems, including Networking Hardware (Meraki, Dell and Sonicwall) corporate email services (Microsoft Exchange), and relational databases (SQL 2012 R2)

-To install and configure hardware, operating systems and applications as directed

-To meet internal service level agreement targets for IT support

Candidate requirements:

-Extensive theoretical knowledge with 2 years' experience of working with and supporting Hyper-V virtualised environments

-Proven experience of maintaining and supporting a Citrix XenDesktop 7.x thin client environment

-Extensive experience installing, supporting and maintaining Microsoft Windows Server 2008R2/2012R2/2016, including Active Directory and Group Policy management, and file permissions

-A good knowledge of Microsoft Exchange 2010/2016/Exchange Online

-A good understanding of Microsoft Office 2013/2016/365 including experience using and supporting Microsoft Skype for Business and or Microsoft Teams

-A good knowledge and proven experience supporting desktop operating systems including Windows 10 and Mac OS X

-A good understanding of email filtering processes and troubleshooting mail flow. Ideally using

-A good knowledge of supporting VoIP telephony systems. Avaya an advantage

-Experience using Enterprise Desktop encryption software such as WinMagic SecureDoc

-Excellent verbal and written communication skills

Please send your CV for immediate consideration.