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Insight and Supporter Services Manager

Insight and Supporter Services Manager

  • Location:

    West Sussex, England

  • Sector:

    Office & Specialist Support, Database, Supporter Services

  • Contract type:


  • Salary:

    £34388 - £36890 per annum

  • Contact:

    Chloe Hill

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 3 years ago

  • Expiry date:


TPP is working with a charity based in West Sussex to recruit an Insight and Supporter Services Manager, the successful candidate will manage the supporters services team, you will support the fundraising function with the provision of high quality data.

Main duties for the Insight and Supporter Services Manager:
Maintain and manage the database
Analyse information from Raisers Edge
Ensure donors are receiving high quality supporter care
Oversee thanking, banking and supporter journey models
Support monthly reconciliation processes
Work with fundraising managers to develop and evaluate donor development and retention strategies
Oversee administration and integration of other data sources to and from Raisers Edge

Essential criteria for the Insight and Supporter Services Manager:
Previous experience of working with and managing databases
Data manipulation and extraction skills
Knowledge of supporter journey and first-class supporter care
Previous experience of undertaking data audits
Strong communication skills

To apply for the Insight and Supporter Services Manager Officer role, please email your CV to our Office Support team quoting the reference number 66655CH. All applicants must be eligible to work in the UK.