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Initial Contact and Engagement Advisor

Initial Contact and Engagement Advisor

  • Location:

    Croydon, Surrey, S. E. England, England

  • Sector:


  • Contract type:


  • Salary:

    Up to £27617.00 per annum

  • Contact:

    Gemma Hannington

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    July 2020

  • Expiry date:


  • Start date:


TPP are working with a large Charity to recruit an Initial Contact and Engagement Advisor. This is a contract until July 2020

The role involves working with vulnerable adults and young people and so a satisfactory enhanced disclosure from the Disclosure and Barring Service will be required.

Some of the job responsibilities would be:

*Provide reception cover. This will include preparing other areas of the building and formally 'opening' reception if coming on duty at the start of the working day and 'closing' at the end of the working day.
*Provide a welcoming and inclusive environment for visitors and members
*Be the initial point of contact for members explaining the Charities offer
*Signpost members to relevant support services either within the centre or delivered by external agencies and organisations
*Manage the day to day running of the reception area and other areas of the building as directed by the Initial Contact and Engagement Team Leader
*Support the recruitment of reception/admin volunteers and supervise, train and support where appropriate, ensuring they are fully occupied and offer ongoing guidance to assist their development
*Answer external calls and route to the relevant duty officer or staff member accordingly
*Give signposting information advice and guidance as appropriate
*Carry out administrative responsibilities.
*Working with the Administration and Facilities Manager, Initial Contact and Engagement Team Leader and Initial Contact and Engagement Team members ensuring that processes are put in place for the management of the showers, laundry and storage facilities and ensure these are followed
*Ensure that any safeguarding concerns are identified and reported in line with procedures

Person Specification
Experience of working within a reception or administrative support role
Experience of working with homeless or other vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy and sensitivity, and working in a boundried way.
Experience of working in a Psychologically Informed Environment and in a way that ensures that members with all levels of need can access the service
Customer service experience with a commitment to delivering the highest standard of customer care
Strong interpersonal skills including effective written and verbal communication skills
Good working knowledge of Word, Excel and Outlook
Good organisational skills with ability to deal effectively with conflicting priorities
Experience of dealing with challenging or aggressive situations and individuals with a range of needs with a calm, assertive and confident approach to reach a positive resolution
Ability to work effectively in a busy and stimulating environment
Ability to work co-operatively as part of a team

If you would like to find out more about this role please get in touch ASAP